B2B Operator Platform • رفيق الحرم
Hajj Agency Software
Rafeeq Al Haram is an enterprise Hajj agency software platform that enables licensed tour operators to manage pilgrim groups, issue group QR passes, broadcast real-time field announcements, and deploy white-label companion apps with zero setup friction per pilgrim.
Built For Commercial Tour Operators
What features are included in the Hajj agency software?
Everything your agency needs to manage hundreds or thousands of pilgrims smoothly from home country departure through sacred rites in Makkah.
Instant Group QR Onboarding
Eliminate manual data entry. Issue a single secure group QR code for your pilgrims to scan and register their personalized companion in under 30 seconds.
Centralized Pilgrim Operations Dashboard
Monitor your entire group roster, passport readiness, hotel room assignments, Mina tent sectors, and emergency contact details from one intuitive command center.
Real-Time Broadcast Announcements
Push instant departure notices, bus schedule revisions, and camp gathering alerts straight to your pilgrims' lock screens—even when roaming connectivity is weak.
White-Label Brand Customization
Brand the mobile companion app with your agency's logo, primary colors, support numbers, and custom app title for a truly prestigious client experience.
Staff Roles & Access Controls
Grant distinct permission levels to group coordinators, field guides, and medical support staff so everyone sees exactly what they need during operations.
Flexible Seat & Credit Recharge
Start with a free agency profile and top up pilgrim seats on-demand with volume discounts, transparent pricing, and instant activation.
Fast Implementation
How does the agency workflow work?
Set up your entire pilgrim cohort in three simple steps.
Sign Up & Create Your Journey
Register your agency profile for free, set up your Hajj journey dates, and add hotel, Mina camp, and flight details into the dashboard.
Import Pilgrims or Share Group QR
Bulk upload your pilgrim manifest via CSV or simply distribute your unique group QR code to your pilgrims before departure.
Manage Operations in the Field
Keep pilgrims aligned with live prayer times, authentic duas, bus alerts, and direct coordinator hotlines throughout the days of Hajj.
Explore transparent agency pricing tiers
Zero recurring platform fees. Pay only for active pilgrims with volume discounts.
Operator Questions
Frequently asked questions about Hajj agency software
Everything agencies need to know before onboarding their pilgrim groups.
How do agencies register pilgrims on Rafeeq Al Haram?
Agencies can register pilgrims in two ways: either bulk upload a pilgrim list (names, passport numbers, and phone numbers) directly through the admin dashboard, or generate a unique group QR pass. Pilgrims simply scan the QR code on their smartphone to unlock their personalized journey companion instantly.
Can agencies add their own branding?
Yes. Rafeeq Al Haram offers comprehensive white-label capabilities. You can feature your agency logo, primary brand colors, agency name, custom splash screens, and direct coordinator contact information across the companion app.
Does the platform support group management and QR codes?
Yes. The platform provides complete group management tools. You can create multiple sub-groups (such as VIP packages, family clusters, or departure batches), issue distinct QR tokens for each, and revoke or reassign access tokens at any time.
What is the pricing model for agencies?
Agencies can register and configure journeys for free. You only purchase pilgrim activation credits based on the size of your group, with tiered volume discounts for large operators. Premium tools such as white-labelling and advanced analytics can be added on request.
Does it work for both Hajj and Umrah groups?
Yes. The operator dashboard supports both Hajj seasonal operations (with Mina camps, Arafah coordinates, and ritual steps) and year-round Umrah batches with repeated departures and hotel rotations.
Partner With Rafeeq Al Haram
Elevate your Hajj agency reputation with offline-first mobile companions that protect your pilgrims and streamline operations for your team.