Multi-Departure Operations • رفيق الحرم
Umrah Operator Platform
Rafeeq Al Haram is a comprehensive Umrah operator platform designed for travel agencies running year-round, repeated departures—providing batch itinerary scheduling, hotel stay coordination, group QR onboarding, and white-label mobile companion apps.
Engineered For High-Volume Umrah
What features are included in the Umrah operator platform?
Powerful tools specifically crafted for the rapid turnover, hotel shifts, and logistical demands of repeated Umrah departures.
Multi-Departure Batch Management
Create and manage continuous Umrah groups throughout the year. Easily duplicate itineraries, customize hotel stays, and assign unique departure dates.
Fast QR Group Check-In
Generate distinct QR tokens for each Umrah batch. Pilgrims scan once on their phone to load their complete hotel details, Ziyarah schedule, and prayers.
Makkah & Madinah Stay Tracking
Organize hotel check-in/check-out dates, room notes, and walking maps to the Haram and Prophet's Mosque for every departure cohort.
Trilingual Support (Arabic, Urdu, English)
Native Arabic interface for Saudi and GCC operators, Urdu for South Asian agencies, and English for international tour companies.
Custom White-Label Branding
Present your agency's logo, colors, and direct hotline numbers on the mobile companion, reinforcing your brand throughout the journey.
In-Field Emergency & Support Contacts
Ensure pilgrims have immediate one-tap WhatsApp and phone access to their specific group mutawwif, hotel coordinator, and guide.
Simple Operational Flow
How does the platform manage multiple Umrah departures?
From seasonal planning to in-Haram guidance in three effortless steps.
Schedule Your Departure Batches
Set up multiple Umrah tour dates in advance. Define your Makkah and Madinah hotels, Ziyarah itineraries, and group leaders.
Distribute Batch QR Passes
Send batch-specific QR codes to registered pilgrims via WhatsApp or print them on visa welcome vouchers before departure.
Deliver a 5-Star Pilgrim Experience
Pilgrims enjoy offline prayer times, authentic audio duas, and live group notifications while your team tracks operations smoothly.
Explore volume-based agency pricing
Activate pilgrim seats as you book them. Scale seamlessly from 20 to 2,000 pilgrims per month.
Umrah Operations FAQ
Frequently asked questions about the Umrah operator platform
Answers to common questions regarding multi-departure management and white-labeling.
How does the white-label companion work for Umrah agencies?
When an agency configures white-labelling, the pilgrim companion reflects the agency's branding: your logo is prominently displayed, your brand color palette is applied, and your agency contact information is wired into emergency and support buttons. Pilgrims experience a companion dedicated exclusively to your travel agency.
Can agencies manage multiple departures simultaneously?
Yes. The Rafeeq Al Haram dashboard is built for year-round operators running dozens of overlapping Umrah packages. You can create separate departure batches, track pilgrim rosters independently for each group, and broadcast announcements to specific cohorts without cross-messaging.
Is there Arabic language support for Saudi operators?
Yes. The entire platform and pilgrim companion fully support Arabic (العربية) with native RTL layouts, alongside English and Urdu. Saudi-based ground handlers and international operators can operate comfortably in their preferred language.
Does the platform support hotel and Ziyarah itinerary updates?
Yes. When hotels, Ziyarah excursion schedules, or bus departure timings change in Makkah or Madinah, operators can update the itinerary directly in the dashboard. Pilgrims receive the updated details automatically the next time their device connects.
Scale Your Umrah Operations Today
Eliminate manual coordination headaches and deliver an unforgettable, spiritually enriching journey under your own agency brand.